Parents Guide
Helping our students feel safe, supported and at home in London
Choosing student accommodation is a big decision.
As a parent, you want to know the place is safe. You want the team to be experienced. You want the costs to be clear. And you want reassurance that students will have the right support around them as they settle into university life in London.
This is what YourTRIBE is built around.
Across our London locations, we provide more than a room. We create student communities where residents can study, socialise, build confidence and feel part of something from the moment they arrive. Whether students are moving to London from another part of the UK or arriving from overseas, our role is simple: to help them settle in, feel secure and make the most of university life.
A message from our Director
“As a father of two sons who have both been through the university experience, I understand just how important it is for parents to know their son or daughter is living somewhere safe, supportive and well managed.
Having also spent more than a decade leading student accommodation and campus services at University College London, I have seen first-hand the profound impact that a positive living environment can have on a student’s wellbeing, confidence, sense of belonging and academic success.
Research consistently shows that students who feel safe, connected and supported in their living environment are more likely to engage with their studies, persist through challenges and achieve their full potential.
That is why we have built YourTRIBE around more than just high-quality accommodation. We have created communities that actively support student development, foster meaningful connections and provide the foundations for academic achievement, personal growth and success both during university and beyond.”
Duncan Palmer
Director, YourTRIBE
Safe, secure and supported 24/7
For many parents, safety is the first question. It is for us too.
Every YourTRIBE building is managed by an onsite team, with support available 24/7. Our buildings include secure entry, CCTV, well-lit spaces and clear processes for maintenance, wellbeing support and resident concerns.
Just as importantly, our teams are present, visible and approachable. They are not only there to manage the building. They are there to help students settle in, answer questions, resolve issues and feel at home.
Students should never feel like they are living in an anonymous building. At YourTRIBE, residents are part of a community with people around them who notice, listen and help.
Trained teams, not just friendly faces
Our onsite teams are trained to support students professionally and responsibly. All staff receive Fire Marshal training, health and safety training, equality and diversity training, and Mental Health First Aid training. Our General Managers and maintenance teams also receive IOSH training and legionella certification.
Mental Health First Aid training is delivered in person through Mood MHT, with trainers accredited as MHFA England Instructor Members. This means the training sits within the recognised MHFA England framework, rather than being an informal in-house programme.
For YourTRIBE, this matters. Our teams work directly with students and young adults, so the training needs to reflect the realities of student wellbeing, safeguarding awareness, escalation and support in an education-related environment.
A community that helps students settle
University is about much more than lectures and exams.
It is where students build confidence, find their people and learn how to live independently. That can be exciting, but it can also feel overwhelming, especially in a city as big as London.
That is why community is central to life at YourTRIBE. Our resident events are designed to help students meet people naturally, try new things and feel part of the building. These can include social events, creative sessions, wellbeing activities, food-led events, movie nights, rooftop gatherings, study breaks and local London experiences.
There is no pressure to join everything. The point is to make connection easier, especially for students who might not know anyone when they arrive.
Support for neurodivergent students
We know that moving into student accommodation can feel particularly intense for neurodivergent students, or for anyone who finds busy environments difficult.
That is why we offer early check-in options to support a quieter arrival experience where possible.
We also provide pre-arrival communications so students and parents know what to expect before check-in. This helps residents arrive feeling more prepared, more confident and less overwhelmed.
Our events programme is also designed with neurodivergence in mind. Where relevant, we clearly mark events that may be more suitable, so students can make informed choices about what feels right for them.
If additional support is needed, we encourage students and parents to speak to our team before arrival so we can help plan the smoothest possible move-in.
Trusted by universities across London
YourTRIBE is proud to be an official accommodation partner of the University of Arts London and Ravensbourne University.
These partnerships reflect our role within the wider university community, but YourTRIBE is not exclusive to any one institution.
Our residents study at universities, colleges and specialist institutions across London and beyond, including UAL, Ravensbourne, King’s College London, UCL, London South Bank University, Goldsmiths, Queen Mary University of London, University of Westminster, University of Greenwich, SOAS, LSE, Imperial College London, University of Law and many more.
In total, students from more than 80 universities and higher education institutions have lived with YourTRIBE, creating a broad and diverse student community across our buildings.
A diverse international community
London is one of the world’s most international student cities, and our buildings reflect that.
YourTRIBE has welcomed students from more than 85 countries, creating a culturally rich and inclusive place to live.
For students arriving from overseas, this can make a real difference. They are not alone in navigating a new city, a new education system or a new way of living. They are surrounded by other students going through the same journey, supported by teams who understand how important those first few weeks can be.
Accredited by the ANUK National Code
All four YourTRIBE locations are accredited under the ANUK National Code.
This is one of the main recognised accreditation and accountability frameworks for private purpose-built student accommodation. It sets standards for safe, fair, transparent and professional student accommodation management.
For parents, this provides additional reassurance that YourTRIBE is not simply marking its own homework. Our buildings and management standards sit within a recognised external framework for the student accommodation sector.
Gold accredited by Investor in Students
YourTRIBE has been awarded Gold by Investor in Students.
Investor in Students is an independent accreditation programme that measures how well student accommodation providers support and engage their residents. It looks at the full student experience, including wellbeing, mental health support, community, belonging, communication, responsiveness, resident voice, events, maintenance and staff.
Gold accreditation recognises the quality of the resident experience inside our buildings, not just the quality of the rooms.
In our Investor in Students results, YourTRIBE properties scored highest in the country for staff friendliness.
Our properties also scored 12.5% above the national benchmark for how safe students felt onsite and in the surrounding area.
What our teams say
“As a parent, choosing where your son or daughter will live while studying in London is a big decision. At YourTRIBE Elephant & Castle, we work hard to create an environment where students feel supported, safe and genuinely at home from the moment they arrive.”
Clare Bushell
General Manager, YourTRIBE Elephant & Castle
“University is about so much more than lectures and exams. It’s a time when students grow in confidence, build lifelong friendships and create memories that stay with them long after graduation. At YourTRIBE South Bermondsey, we’re passionate about helping residents make the most of that experience by providing a safe, vibrant and welcoming home away from home.”
Cheuk Pun Hung
General Manager, YourTRIBE South Bermondsey
“Moving away from home is an exciting milestone, but it can also feel overwhelming for both students and parents. I know that first-hand, having moved to London as an international student myself. That’s why we focus on creating a community where residents feel known, supported and part of something from the moment they arrive, not just providing a room for them to live in.”
Anshika Bhargava
General Manager, YourTRIBE Southwark
“Our team is here 24/7, not just to manage the building, but to help students settle into life in a new city, build confidence and make meaningful connections. We see first-hand how important a strong community is to wellbeing and academic success, and that’s exactly what we provide every day.”
Scott Sule
General Manager, YourTRIBE Deptford
What our residents say
When I first heard about YourTRIBE Deptford, I expected typical student accommodation — your run-of-the-mill halls with crowded corridors and minimal personality. What I found was something altogether more thoughtful: a place that genuinely blends comfort, lifestyle and that intangible feeling of home even when you’re miles away from where you grew up.
YourTRIBE Deptford isn’t just a building — it’s a community designed for people who want independence without losing support. The apartments are smartly laid out, with 2-4 bedroom flats that feel spacious compared to most student digs in London. Smaller numbers of flatmates mean you actually get to know the people you live with, and that makes all the difference when you’re settling into university life or a new city. Some rooms even have private balconies — perfect for quiet mornings with a coffee or watching the sunset over the rooftops. All utilities, superfast Wi-Fi and even breakfast twice a week are included in the rent, which makes budgeting that much easier — no hidden surprises.
One of the things that really struck me was how the design of the building balances style with everyday practicality. Underfloor heating keeps things cosy through the colder months, the kitchens are modern and well-equipped, and every flat has a dishwasher and washer/dryer — little comforts that remind you this is boutique living, not just a place to crash between lectures. Shared spaces like the rooftop terrace, lounges, study zones and even a gaming area make it easy to relax or socialise when you want to, and there’s always something going on — from film nights to cooking workshops.
If you enjoy a balance of study, play, and community, the environment here really supports that. The onsite team is visible and genuinely friendly; they make newcomers feel welcome and help ease that awkward first-week transition into student life. The vibe is relaxed but connected — you can dive into group events or just enjoy your own space without feeling pressured either way.
Location is another strong suit. Deptford itself is an old part of London with lots of character — a bit rough around the edges in the best way — where independent cafés, markets, galleries and creative spaces thrive. It’s got this wonderful mix of local London life and cultural energy, and with Deptford and New Cross stations just minutes away on foot, the rest of the city feels accessible without being overwhelming.
Every place has its critics, of course, and some local conversations about rapid student-housing growth remind you that development in London is never simple. But within the walls of YourTRIBE, what stood out to me was a focus on people — not just beds. This is a space that honours community, comfort, and a real sense of belonging. If you’re after more than a room with four walls — if you want to live somewhere that feels like part of your story — this is one of the best student accommodation experiences I’ve come across.
Huge appraisal to Achike in the sales team , who’s been like a friend to me through my experience here.
Special mention to Achike for taking the time to make my experience the best possible
Shout out to Achike Tabansi for introducing me, and being the lead in communication at all times!
Shoutout to Achike Tabansi for advertising the room to me and friends + ensuring a great experience here. All the colleagues I’ve encountered have also been amazing
Clear costs no hidden surprises
All Bills Included
Heating, electricity, water, wifi and £10,000 contents all included, so there are no surprise utility costs to manage.
Shared flat kitchen cleans
Where applicable, shared flat kitchens receive regular cleans, helping keep communal living spaces fresh and comfortable.
24/7 onsite support
Our team is available 24/7, offering reassurance that support is always close by when needed.
Onsite gyms and study spaces
Students have access to spaces designed for both focus and wellbeing, from quiet study areas to onsite gyms.
Shared social spaces
Our shared spaces give residents somewhere to relax, meet people and feel part of the YourTRIBE community.
Resident events
A regular events programme helps students make friends, explore London and get more from their time at university.
Free coffee
Residents can enjoy free coffee onsite every morning, making everyday life that little bit easier.
Breakfast twice a week
We provide breakfast twice a week, giving students a simple, social start to the day.
No Visa, No Place
We understand that plans can change, especially for students waiting on university places or visa outcomes.
That is why YourTRIBE offers No Visa, No Place free cancellation, subject to our terms and conditions.
This gives students and parents extra peace of mind when booking ahead.
Contents insurance included
YourTRIBE residents receive contents insurance through Howden Insurance.
This includes £10,000 of cover for student belongings, helping protect essentials such as laptops, clothes and personal items while living with us.
Full policy details and exclusions are shared with residents so they can understand exactly what is covered.
Payment options and guarantors
We know that parents are often involved in student accommodation payments, either as the payer or guarantor. Where possible, payment dates can be aligned with student loan payment dates, helping students and families plan ahead with more confidence.
If a student has a UK guarantor, they can pay in instalments. Guarantors simply need to provide official ID and proof of address. No credit check is completed.
If a student does not have a UK guarantor, instalment payments may still be available for an additional £20 per week.
Our team will explain payment dates, instalment options and any additional costs clearly before booking, so everyone understands what is due and when.
Visit us in person or virtually
The best way to understand YourTRIBE is to see it for yourself.
You can book a viewing in person, or arrange a virtual viewing if you are not able to visit London.
Our team can show you the rooms, shared spaces, study areas, facilities and local area, as well as answer questions about contracts, payments, safety, events and support.
There is no obligation to book after a viewing. It is simply a chance to make an informed decision.
Got a Question?
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Yes. Every YourTRIBE building has secure entry, CCTV, onsite teams and 24/7 support. Our staff are trained to manage the building professionally and respond to resident needs, including maintenance, wellbeing concerns and urgent issues.
We want students to feel independent, but never unsupported.
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Yes. YourTRIBE has onsite teams and 24/7 support. This means there is always a clear route for students to ask for help, whether they have a practical issue, a maintenance request, a wellbeing concern or simply need guidance while settling in.
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Our teams are trained to support students professionally and responsibly. All staff receive Mental Health First Aid training, alongside health and safety, equality and diversity, and Fire Marshal training.
We also focus on prevention through community, events, communication and approachable onsite teams, helping students feel known and connected rather than isolated.
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Yes. Many YourTRIBE residents are living independently for the first time.
Our buildings are designed to give students the freedom to manage their own routine, while still having support close by. The onsite team, resident events, shared spaces and pre-arrival communications all help students settle into university life with more confidence.
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Yes. Parents can contact the team with general questions about the building, booking process, payments, viewings or arrival.
Once a student is a resident, we also need to respect their privacy and independence. However, if there is a serious concern, our team will always follow the appropriate safeguarding and support processes.
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No. Events are there to make connection easier, not to add pressure.
Some students want to get involved straight away. Others prefer to take their time. Our events programme gives residents opportunities to meet people, try new things and feel part of the community at their own pace.
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YourTRIBE rent is all-inclusive. This includes utility bills, WiFi, contents insurance, access to onsite gyms and study spaces, shared social spaces, resident events, free coffee, breakfast twice a week, 24/7 onsite support and shared flat kitchen cleans where applicable.
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We aim to be clear about costs before booking.
There is no deposit to pay. Dual occupancy is available in selected rooms at an additional £50 per week. If a student does not have a guarantor and wants to pay in instalments, an additional £20 per week applies.
Our team will explain all costs clearly before a booking is confirmed.
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A guarantor may be required depending on the payment option selected. If a student does not have a guarantor and wishes to pay in instalments, an additional weekly charge applies.
Our team can talk through the available payment options before booking.
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Payment options may include monthly, termly or annual payment schedules, depending on the booking. Our team will confirm the available options and explain the payment schedule clearly before the contract is completed.
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YourTRIBE offers No Visa, No Place free cancellation, subject to our terms and conditions. This gives students and parents extra reassurance when booking ahead.
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No. YourTRIBE is proud to be an official accommodation partner of UAL and Ravensbourne, but our buildings are not exclusive to those universities.
YourTRIBE welcomes students from universities, colleges and specialist institutions across London and beyond.
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YourTRIBE residents study at a wide range of institutions, including UAL, Ravensbourne, King’s College London, UCL, London South Bank University, Goldsmiths, Queen Mary University of London, University of Westminster, University of Greenwich, SOAS, LSE, Imperial College London and University of Law.
Students from more than 80 universities and higher education institutions have lived with YourTRIBE.
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Yes. YourTRIBE has welcomed students from more than 85 countries.
Our teams understand that moving to London from overseas can involve extra questions, from check-in and documents to local travel, banking, routines and settling into a new city. We provide pre-arrival information and onsite support to help international students feel more prepared.
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Yes. You can book an in-person viewing or a virtual viewing.
A viewing gives students and parents the chance to see the rooms, shared spaces, study areas, facilities and local area. It is also a good opportunity to ask about safety, payments, contracts, arrival, support and student life.
There is no obligation to book after a viewing.
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All four YourTRIBE locations are accredited under the ANUK National Code, a recognised framework for private purpose-built student accommodation.
YourTRIBE has also been awarded Gold by Investor in Students, an independent accreditation that reviews the resident experience, including wellbeing, community, communication, events, staff and maintenance.
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Yes. YourTRIBE buildings include study spaces so students have somewhere to focus outside their room. Many residents use these spaces for independent study, group work or a change of environment during busy university periods.
Got a burning Question?
Reach out to us at YourTRIBE anytime – we’re here to help with any queries you have, big or small.