Website Privacy Notice

1. YourTRIBE is part of Aitch Group

Aitch Group is a private company registered in England and Wales whose registered address is:

Aitch Group
Kirkdale House
7 Kirkdale Road
E11 1HP

Registered Company number: 6678339

2. This Website

Aitch Group owns the website located at (the “Website”). By accessing and using the Website you the user agree to be bound by these terms and conditions (the “Terms”) which govern your access to and use of the Website.

3. Ownership and Use of Content

3.1 All text, data, charts, tables, software, video, music, sound, graphics, photographs, illustrations, artwork, names, logos, trade marks, service marks and other material on the Website (the “Content”) and all rights in it belongs to Aitch Group You may retrieve and display Content from the Website on a computer screen, print individual pages on paper (but not photocopy them) and store such pages in electronic form on disk (but not on any server or other storage device connected to a network) for your personal use. Content may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any other way.

3.2 You agree not to adapt, alter or create a derivative work from any of the Content on the Website or to use it for any purpose other than for your personal and non-commercial use.

4. Unlawful Use

You agree to use this Website only for lawful purposes and in a manner that does not infringe the rights of or restrict or inhibit the use and enjoyment of the Website by any third party. Such restriction or inhibition includes, but is not limited to, conduct which is defamatory, or which may harass, cause distress or inconvenience to any person and the transmission of obscene or offensive content or the disruption of normal flow of dialogue within the Website.

5. Intellectual Property Rights

5.1 All copyright, trade marks, database rights and other intellectual property rights that may exist in this Website and the Content shall remain at all times the property of Aitch Group.

5.2 The trade marks, service marks and logos used and displayed on this Website (“Trade Marks”) are registered or unregistered trade marks of Aitch Group. Nothing on this Website should be construed as granting, by implication or otherwise, any licence or right to use any Trade Mark without written permission from Aitch Group. The name of Aitch Group may not be used in any way, including in advertising or publicity pertaining to distribution of Content without the prior written permission of Aitch Group.

6. Liability

6.1 The Website and Content is provided “AS IS” and on an “AS AVAILABLE” basis and Aitch Group does not guarantee the accuracy, timeliness, completeness, performance or fitness for a particular purpose of the Website or any Content. All implied warranties, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy are excluded from these Terms to the extent that they may be excluded as a matter of law.

6.2 In no event will Aitch Group be liable for any loss including, without limitation, indirect or consequential loss, or any damages arising from loss of use, data or profits, whether in contract, tort or otherwise, arising out of or in connection with the use of this Website.

6.3 Aitch Group has tried to ensure that all the Content provided on the Website is correct at the time of publication. The Content is provided on an information basis only and should not be relied upon. No responsibility is accepted by or on behalf of Aitch Group for any errors, omissions, or misleading Content on the Website or on any websites to which the Website connects.

6.4 Aitch Group does not warrant that the Website or Content will be uninterrupted or error free, that any defects will be corrected, or that this Website or the server that makes it available are free of viruses or bugs.

7. Privacy

You must read and accept the Aitch Group Privacy Policy & Notice which details what type of personal information Aitch Group may collect from you when you visit the Website and how Aitch Group may store and use the information in accordance with the GDPR 2018 and the Privacy and Electronic Communications Regulations 2003.

8. Changes to the Terms

Aitch Group reserve the right, at its discretion, to make changes to any parts of the Website or these Terms. When these Terms are amended, Aitch Group will publish details of the amendments on the Website. Your continued use of the Website is taken as your agreement to be bound by these Terms as amended.

9. Jurisdiction

These Terms shall be governed by and construed in accordance with English Law and subject to the exclusive jurisdiction of the English Courts.

10. Severability

If these Terms or any part of them should be determined to be illegal, invalid or otherwise unenforceable under the laws of any state or country in which these Terms are intended to be effective, then to the extent that they are so illegal, invalid or unenforceable, they shall in that state or country be treated as severed and deleted from these Terms and the remaining Terms shall survive and remain in full force and effect and continue to be binding and enforceable in that state or country.

11. Conflict

If there is any conflict between these Terms and any other written agreement between you and Aitch Group then the latter shall prevail.

12. Events beyond our control

Aitch Group will not be responsible for any breach of these Terms caused by circumstances beyond its reasonable control.

13. Links

Aitch Group is not responsible for the availability or content of any third party websites or material you access through this Website.

14. File Download

Certain files of Content are available for download from the Website. These files of Content are subject to these Terms.

15. Contact

If you wish to contact Aitch Group regarding the Website, these Terms or the Privacy Policy & Notice please contact us by post, telephone or in person at:

Aitch Group
Kirkdale House
7 Kirkdale Road
E11 1HP

020 8504 4500

Cancellation Policy

Your booking will be confirmed on completion of the Advance Rent payment. Unless the Tenancy Agreement has already commenced (meaning the Tenancy Start Date is on or before the date the Tenancy Agreement is signed by you) or you have already collected the keys to your accommodation, you have a “Cooling-Off Period” of 14 calendar days commencing the date of Booking Confirmation email.

If you book on or after 1st August for the academic year due to commence in the following month of September, the Cooling-Off Period will reduce to 3 calendar days from the date and time you sign the Tenancy Agreement.

During the Cooling-Off Period if you decide to cancel your accommodation booking you must do so in writing or by sending an email directly to the Property Team and we will fully refund the Advance Rent Payment and release you from the Tenancy Agreement.

At the point you receive your Room key and check in to your accommodation, the Cooling-Off Period will immediately and automatically end.

Once the Cooling-Off Period has ended;

  1. You will be bound by the terms of the Tenancy Agreement
  2. The Advance Rent Payment is a “holding deposit” as defined in paragraph 3(2), Schedule 1 of Tenant Fees Act 2019 and will be held until the first Rent payment falls due under your Tenancy Agreement and will be offset against the amount due.
  3. You will remain liable for the Rent due under the Tenancy Agreement for the whole of the Tenancy Period.

You may be able to cancel your tenancy if you are outside of the cooling off period/s if the following applies:

  • You are unable to obtain a visa.
  • You have failed to achieve the grades to start your University course for this academic year.
  • The course you are to study has been cancelled.
  • You have deferred your University entry for this academic year.
  • You have been evicted from University for this academic year.
  • You have voluntary withdrawn from University for this academic year.

If any of the above situations apply to you then you, then please email explaining the reason you need to cancel. We will also require official written evidence from your place of Education, UCAS or Visa/Embassy to Project Student within 7 (seven) calendar days of you being notified or the decision being published or reached.

If sufficient evidence is provided to our satisfaction, you will be eligible for release from the Tenancy Agreement If your application to be released from your contract has been approved, but your contract has already commenced, then you will be liable for all the rent owed up until the date you provided evidence in writing.

You may not be able to cancel your tenancy if you are outside of the cooling off period/s if the following applies to you:

  • You have changed your mind about living in the accommodation.
  • You have booked into a different accommodation.
  • You have decided to take a placement year.
  • Your classes have temporarily or permanently moved to be taught online.
  • You have made the decision to commute to University.

If you wish to cancel due to any of the above reasons you will be required to find a replacement resident to take over your tenancy. The replacement resident must be a full-time student, can legally reside in the UK and match the preferences of the accommodation/and or flat.

The Landlord will assist you in this search by contacting any enquiry leads or wating lists if we have them, but it is your responsibility to find a replacement tenant. If a suitable replacement tenant is found they must sign the contract for the remaining length of your Tenancy Agreement and they will also be liable for the same payment schedule instalment as the contract you have signed.

The new tenant will also be liable for an upfront rent payment before they collect the keys and the amount of this payment is dependent on the date when the new tenant is proposing to move in (eg. A new tenant who moves in just after an instalment date will be liable for that instalment amount.) The amount owed will be calculated and informed to the prospective tenant before their tenancy starts.

If a replacement resident is successfully found, you will be released from your Tenancy Agreement from the date the new tenant moves in.

We assess all requests to cancel on a case-by-case basis and until a decision has been made you will remain liable for all accommodation fees.

If you wish to leave the accommodation due to illness or any other extenuating circumstances, this is assessed on a case-by-case basis. The request to cancel must be made in writing or via email and you must provide the relevant and satisfactory documentation to support your case.