Promotional Incentives General Terms

  • Updated February 2026

  • Eligibility:

    • Promotions apply only to direct bookings made with YourTRIBE.

    • Promotions must be applied at the point of booking and cannot be applied following contract completion.

    • Third-party agent bookings are excluded, unless expressly stated.

    • All promotions are subject to availability, verification, and YourTRIBE’s discretion.

    • Promotions are non-transferable, non-exchangeable, and cannot be redeemed for cash.

    • Unless otherwise stated, all incentives are applied as rent credit to the final rent instalment only.

    • If a tenancy is cancelled, terminated early, or materially amended, any promotional benefit may be withdrawn or adjusted.

    • YourTRIBE reserves the right to withdraw or amend promotions at any time without prior notice.

    • Where multiple promotions apply, YourTRIBE’s decision is final.

    • By participating, you confirm that you have read, understood, and agree to these T&Cs.

    • Standard booking terms and conditions also apply.

    • YourTRIBE will not be liable for any loss, damage, or injury resulting from any promotional offer, except for liability that cannot be excluded by law.

Rebooker Promotional Incentives Terms & Conditions

These offers are available only to current YourTRIBE residents rebooking for the 2026/27 academic year.

Eligibility

Open to current residents only.

Residents may rebook into any YourTRIBE site.

Valid on 51-week or 44-week contracts only.

Limited to 10 residents per site, per week.

Not available via third-party agent bookings.

May be stacked with Refer-a-Friend, Love Space, and (where applicable) a free week on a 51-week contract.

Campaign Timing

Week 1
00:00 on 7 February 2026 to 23:59 on 13 February 2026

Week 2
00:00 on 14 February 2026 to 23:59 on 20 February 2026

Week 3
00:00 on 21 February 2026 to 23:59 on 27 February 2026

Week 4
00:00 on 28 February 2026 to 23:59 on 6 March 2026

All rebooker incentives are limited to 10 residents per site, per week, applied as rent credit to the final rent instalment only as per advertised value, and are available until withdrawn or availability is exhausted.

Incentive Application

Incentive values vary by site, contract length, and campaign week, as advertised.

All rebooker incentives are applied as rent credit to the final rent instalment only.

Love Space – Free Storage / Moving Offer

Provided via Love Space, a third-party service.

Includes five (5) large boxes and one (1) suitcase.

Available on 51-week and 44-week contracts, with values varying by contract length.

This offer is a service benefit only and has no cash alternative.

Subject to Love Space availability and service terms.

Refer-A-Friend Promotional Incentive Terms & Conditions

Eligibility

Available to both new and existing residents.

The referred booking must be a direct booking with YourTRIBE.

May be stacked with other eligible promotions, unless stated otherwise.

Reward

£200 rent credit for the referrer

£200 rent credit for the resident booking

Rent credit is applied to the final rent instalment only.

Issuance

Referral rewards are issued after the referred resident has checked in and the first rent instalment has been successfully paid.

Important Information

  • All promotions are subject to verification and YourTRIBE’s decision is final.

  • If a booking is cancelled or terminated early, any promotional benefit may be withdrawn or adjusted at YourTRIBE’s discretion.

  • For any questions about these offers, please contact the YourTRIBE team.

Promoter

These promotions are run by YourTRIBE, Cordy House, 87–95 Curtain Road, London EC2A 3BS, United Kingdom

Data Privacy

Personal data provided in connection with these promotions will be processed in accordance with our Privacy Policy and relevant data protection laws. Data may be used for the purposes of administering this promotion and contacting winners, and will not be shared with third parties except as required by law.

By participating in these promotions, you acknowledge you have read and agreed to these Terms & Conditions. Standard booking terms and conditions apply.

Website Privacy Notice

YourTRIBE is the trading name of Tribe Student Housing Limited, a company registered in England and Wales.

Registered Company Name: Tribe Student Housing Limited
Company Number: 12538800
Registered Address: 1st Floor Cordy House, 87-95 Curtain Road, London, United Kingdom, EC2A 3BS

References to “YourTRIBE”, “we”, “our”, or “us” within these Terms refer to Tribe Student Housing Limited trading as YourTRIBE.

2. This Website

Tribe Student Housing Limited owns and operates the website located at:

www.yourtribe.com (the “Website”).

By accessing and using the Website you agree to be bound by these terms and conditions (the “Terms”) which govern your access to and use of the Website.

3. Ownership and Use of Content

3.1 Website Content

All text, data, charts, tables, software, video, music, sound, graphics, photographs, illustrations, artwork, names, logos, trade marks, service marks and other material on the Website (the “Content”) and all rights in it belong to Tribe Student Housing Limited or its licensors.

You may retrieve and display Content from the Website on a computer screen, print individual pages on paper (but not photocopy them), and store such pages in electronic form for your personal use only.

Content may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any other way without prior written permission.

3.2 Restrictions on Use

You agree not to:

  • Adapt, alter or create derivative works from any Content on the Website

  • Use the Content for any commercial purpose

  • Reproduce the Content for public distribution without written permission.

4. Unlawful Use

You agree to use the Website only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of the Website by, any third party.

This includes, but is not limited to:

  • Defamatory conduct

  • Harassment or causing distress to other users

  • Transmission of obscene, offensive or unlawful content

  • Disrupting the normal operation of the Website.

5. Intellectual Property Rights

5.1 Ownership

All copyright, trade marks, database rights and other intellectual property rights that may exist in this Website and its Content shall remain the property of Tribe Student Housing Limited or its licensors.

5.2 Trade Marks

The trade marks, service marks and logos used and displayed on this Website (the “Trade Marks”) are registered or unregistered trade marks of Tribe Student Housing Limited.

Nothing on this Website should be interpreted as granting any licence or right to use any Trade Mark without prior written permission.

The YourTRIBE name, branding and associated materials may not be used in advertising or publicity without prior written consent.

6. Liability

6.1 Website Availability

The Website and its Content are provided “as is” and “as available”.
Tribe Student Housing Limited does not guarantee the accuracy, completeness, performance or fitness for a particular purpose of the Website or any Content.

All implied warranties, including but not limited to:

  • satisfactory quality

  • fitness for purpose

  • compatibility

  • security

  • accuracy

are excluded to the fullest extent permitted by law.

6.2 Limitation of Liability

Tribe Student Housing Limited shall not be liable for any loss including, without limitation:

  • indirect or consequential loss

  • loss of profits

  • loss of data

  • loss of business opportunity

arising from use of the Website.

6.3 Information Disclaimer

While we aim to ensure the Content on the Website is accurate at the time of publication, the information is provided for general guidance only and should not be relied upon as professional advice.

We accept no responsibility for:

  • errors

  • omissions

  • outdated information

  • content on external websites linked from this Website.

6.4 Technical Issues

We do not warrant that:

  • the Website will be uninterrupted

  • the Website will be error-free

  • defects will be corrected

  • the Website or servers are free from viruses or bugs.

7. Privacy

YourTRIBE respects your privacy and is committed to protecting your personal data.

Details on how we collect, use, store and protect personal data are set out in the YourTRIBE Privacy Policy, which is available on this Website.

All personal data is processed in accordance with:

  • UK GDPR

  • Data Protection Act 2018

  • Privacy and Electronic Communications Regulations 2003

8. Changes to the Terms

We reserve the right to update or amend these Terms at any time.

Any updates will be published on the Website. Continued use of the Website following any changes constitutes acceptance of the updated Terms.

9. Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales.

Any disputes relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Severability

If any part of these Terms is found to be illegal, invalid or unenforceable, that part shall be treated as severed and the remaining provisions shall continue in full force and effect.

11. Conflict

If there is any conflict between these Terms and any other written agreement between you and Tribe Student Housing Limited, the terms of that agreement shall prevail.

12. Events Beyond Our Control

Tribe Student Housing Limited shall not be liable for any breach of these Terms caused by circumstances beyond our reasonable control.

13. Links to Third Party Websites

The Website may contain links to third-party websites.
YourTRIBE is not responsible for the availability, content, or security of those websites.

14. File Downloads

Any files available for download from the Website are provided subject to these Terms.

Users download files at their own risk.

15. Contact

If you wish to contact us regarding the Website or these Terms, please contact:

YourTRIBE
Tribe Student Housing Limited

Registered Address:
1st Floor Cordy House, 87-95 Curtain Road, London, United Kingdom, EC2A 3BS

Email:
hello@yourtribe.com

Cancellation Policy

Your booking will be confirmed upon signing this Tenancy Agreement. We voluntarily offer a “Cooling-Off Period” of 72 hours commencing from the date and time you sign the Tenancy Agreement.

If you book on or after 1st August for the academic year due to commence in the following month of September, the Cooling-Off Period will reduce to 24 hours from the date and time you sign the Tenancy Agreement.

During the Cooling-Off Period if you decide to cancel your accommodation booking you must do by sending an email directly to the Property Team and we will fully refund the Advance Rent Payment and release you from the Tenancy Agreement.

At the point you receive your Room key and check in to your accommodation, the Cooling-Off Period will immediately and automatically end.

Once the Cooling-Off Period has ended;

  1. You will be bound by the terms of the Tenancy Agreement.
  2. The Advance Rent Payment is not a holding deposit under the Tenant Fees Act 2019. It will be offset against your rent instalment(s) as set out in the payment schedule of your Tenancy Agreement.
  3. You will remain liable for the Rent due under the Tenancy Agreement for the whole of the Tenancy Period.

You may be able to cancel your tenancy outside of the cooling off period/s if the following applies:

You are unable to obtain a visa.

You have failed to achieve the grades to start your University course for this academic year.

If any of the above situations apply to you then you, please write to us via email to hello@yourtribe.com explaining the reason you need to cancel. We will require official written evidence from your place of Education, UCAS or Visa/Embassy within 7 (seven) calendar days of you being notified or the decision being published or reached.

If sufficient evidence is provided to our satisfaction, you will be eligible for release from the Tenancy Agreement. If your application to be released from your contract has been approved, but your contract has already commenced, then you will be liable for all rent owed up until the date you fully vacate the property and following our approval of your cancellation.

If you wish to cancel outside of the above reasons you will be required to find a replacement resident to take over your tenancy which will be subject to a fee not exceeding £50, in line with the Tenant Fees Act 2019. The replacement resident must be able to legally reside in the UK and match the preferences of the accommodation/and or flat.

It is your responsibility to find a replacement tenant. If a suitable replacement tenant is found they must sign the contract for the remaining length of your Tenancy Agreement and they will also be liable for the same payment schedule as the contract you have signed.

The new tenant will also be liable for an upfront rent payment before they collect the keys and the amount of this payment is dependent on the date the new tenant is proposing to move in (e.g. A new tenant who moves in just after an instalment date will be liable for that instalment amount). The amount owed will be calculated and informed to the prospective tenant before their tenancy starts.

If a replacement resident is successfully found, you will be released from your Tenancy Agreement from the date the new tenant moves into the property.

We assess all requests to cancel on a case-by-case basis and until a decision has been made you will remain liable for all accommodation fees.

If you wish to leave the accommodation due to illness or any other extenuating circumstances, this is assessed on a case-by-case basis. The request to cancel must be made via email and you must provide the relevant and satisfactory documentation to support your case. If sufficient evidence is provided to our satisfaction we will confirm in writing that the request to cancel has been successful.

If you have not taken occupation of the Room within 14 days of your Check In Date (as stated in the Booking Details) without providing a written explanation which is satisfactory to us, we will treat such failure as an unconditional offer to surrender this Tenancy Agreement.

At such point we may remarket the Room and upon successful completion of a tenancy agreement with another individual we will be deemed to have accepted such offer to surrender on the contracted start date of a tenancy agreement with another individual which will be the “Surrender Date”

You will remain liable to pay any Rent, costs or expenses as due under this Tenancy Agreement until the Surrender Date and we reserve the right to pursue any sums outstanding in respect of the same.