• Updated September 2026

• Eligibility:

  • Promotions must be applied at the point of booking and cannot be applied following contract completion.
  • All promotions are subject to availability, verification, and YourTRIBE’s discretion.
  • Promotions are non-transferable, non-exchangeable, and cannot be redeemed for cash.
  • Unless otherwise stated, all incentives are applied as rent credit to the final rent instalment only.
  • If a tenancy is cancelled, terminated early, or materially amended, any promotional benefit may be withdrawn or adjusted.
  • YourTRIBE reserves the right to withdraw or amend promotions at any time without prior notice.
  • Where multiple promotions apply, YourTRIBE’s decision as to which applies is final.
  • By participating, you confirm that you have read, understood, and agree to these T&Cs.
  • Standard booking terms and conditions also apply.
  • YourTRIBE will not be liable for any loss, damage, or injury resulting from any promotional offer, except for liability that cannot be excluded by law.

Eligibility

Valid on minimum contract length of 44-week contracts only.

Southwark, South Bermondsey, and Deptford only.

Incentive Application

Eligible bookings receive a £2,000 discount, applied as rent credit.

Promo code SAVE2000 must be used when you book, this promotion cannot be applied after you have booked.

Refer-A-Friend Promotion Terms & Conditions

Eligibility

Available to both new and existing residents.

The referred booking must be a direct booking with YourTRIBE.

May be stacked with other eligible promotions, unless stated otherwise.

Reward

£200 rent credit for the referrer

£200 rent credit for the resident booking

Rent credit is applied to the final rent instalment only.

Issuance

Referral rewards are issued after the referred resident has checked in and the first rent instalment has been successfully paid.

1. 1. The prize draw is open to current residents of YourTRIBE accommodation properties.
   2. To enter, participants must leave a review on either Google Reviews or StudentCrowd during the relevant calendar month.
   3. Entry allocation is as follows: one (1) eligible Google Review = one (1) entry into the monthly prize draw; one (1) eligible StudentCrowd Review = three (3) entries into the monthly prize draw.
   4. Participants may submit both a Google Review and a StudentCrowd Review. Each review will receive the corresponding number of entries outlined above.
   5. If a participant’s full name is not included within their review, they must email hello@yourtribe.com with their name, property, platform reviewed, date of review and screenshot of their review for their entry to be validated.
   6. One winner will be selected each month by random draw from all eligible entries received during that calendar month.
   7. The monthly prize is a £200 Amazon Gift Card.
   8. Winners will be contacted via email within seven days of the monthly draw.
   9. Winners must respond within seven business days of being contacted. If no response is received within this period, YourTRIBE reserves the right to select an alternative winner.
   10. YourTRIBE reserves the right to verify eligibility and disqualify any entry that does not comply with these Terms & Conditions.
   11. The prize is non-transferable and no cash alternative will be offered.
   12. YourTRIBE reserves the right to amend, suspend, or withdraw the competition at any time without prior notice.
   13. Entry into the competition constitutes acceptance of these Terms & Conditions.
   14. The Promoter is YourTRIBE.

YourTRIBE Pet & Assistance Animal Policy

Property: YourTRIBE Deptford

Address: 82–84 Childer Street, London SE8 5FS

Students living within YourTRIBE Deptford student accommodation may request permission to keep a pet, emotional support animal, or service animal within their accommodation. Permission is not guaranteed and must be granted in writing before the animal arrives at the property.

No resident may keep more than one pet, unless otherwise agreed by the Landlord or the Landlord’s authorised representative. The Landlord will confirm the number and type of animals permitted to live in the unit.

The Landlord reserves the right to refuse animals where the type, size, behaviour, or welfare needs of the animal are not considered suitable for the accommodation environment.

Mandatory Student Responsibilities

Supervision

Pets must never be left unattended for longer than 3 hours.

Noise Control

If a dog barks or creates other disturbances excessively, this will be treated as a breach of the agreement.

Waste Management

Residents must immediately collect and correctly dispose of all animal waste. Indoor litter boxes must be cleaned regularly to prevent odours.

Common Areas

Pets must always be on a lead or in a suitable animal crate when outside of the resident’s room. Pets are prohibited from entering communal areas, including but not limited to communal kitchens or gyms, for hygiene reasons unless the animal is a registered service animal assisting the resident. Animals must not roam freely within the building.

Suitable Documentation

Before an animal can be considered, the student must provide:

• Full vaccination records detailing up-to-date flea and worming treatments
• Emergency contact: a non-student contact who can collect the pet within 24 hours if the student is hospitalised or unable to care for the animal
• Liability insurance covering pet damage or injury to others

Management reserves the right to request updated documentation at any time during the tenancy.

Damages

Suitable pet insurance must be evidenced to the Accommodation Manager. Such insurance must detail the level of cover and confirm that damage to the property is covered within the policy. Residents remain fully liable for any damage caused by the animal, including damage to flooring, furniture, fixtures and fittings, and communal areas.

Emotional Support Animals

Where a resident requests an Emotional Support Animal (ESA), the resident must provide written confirmation from a registered healthcare professional confirming the therapeutic requirement for the animal.

Requests will be reviewed by the Accommodation Manager and approval will be provided at the Landlord’s discretion, taking into account:

• Validity of supporting documentation
• Suitability of the accommodation
• Impact on other residents
• Welfare of the animal

Approval will not be granted where documentation cannot reasonably demonstrate a genuine therapeutic need. Written approval must be granted before the animal is brought into the building.

Service Animals

Residents who require a service animal or trained assistance animal (such as a guide dog) must notify the Accommodation Manager before the animal arrives at the property. Residents may be asked to provide appropriate supporting documentation confirming the requirement for the service animal.

Where approved, service animals must still comply with reasonable building management requirements, including:

• Up-to-date vaccinations
• Appropriate supervision and behaviour
• Hygiene and waste management requirements

Service animals must remain under the control of the resident at all times within communal areas.

Animal Welfare

Residents must ensure that the animal’s welfare needs can be met within the accommodation. Animals that require significant outdoor exercise, specialist environments, or large living spaces may not be considered suitable for student accommodation. Management reserves the right to refuse approval where the accommodation environment is not considered appropriate for the animal’s welfare.

Health & Documentation

The Resident agrees to provide and maintain the following:

Vaccinations – Proof of up-to-date vaccinations and annual boosters.

Parasites – Evidence of regular flea, tick, and worm treatments.

Identification – Dogs and cats must be microchipped and wear a collar with the owner’s contact details.

Behaviour and Supervision

Noise – The pet must not cause a nuisance to other residents. Persistent barking, howling, or scratching at doors is a breach of this contract.

Supervision – Pets must not be left unattended in the room for more than 3 hours. Pets are strictly prohibited from being left in the property during university holiday periods unless the resident is present.

Restricted Areas – Pets are permitted in the resident’s private room only. They are strictly prohibited from communal kitchens, social spaces and the gym for hygiene and allergy reasons.

Hygiene and Maintenance

Waste – All pet waste must be picked up immediately, double bagged and disposed of in external general waste bins.

Odours – The resident must maintain the room to a high standard of cleanliness. Litter boxes must be scooped daily.

Inspections – Management reserves the right to conduct quarterly inspections of the room to check for odours or damage.

Emergency Provisions

The Resident must nominate an Emergency Pet Caretaker (who does not live in the building). This person must be able to collect the pet within 24 hours if the Resident is unable to care for the animal or if the pet is involved in a serious incident.

Financial Liability and Insurance

Damage – The Resident is liable for any damage caused by the animal. These costs will be invoiced and paid for directly by the Resident.

Insurance – The Resident must maintain a valid Pet Liability Insurance policy and provide a copy of the certificate to Management.

End of Tenancy

Upon moving out, the resident agrees to pay for a professional deep clean and de-infestation treatment by a certified contractor.

Termination of Permission

Permission to keep the pet may be revoked with 14 days’ notice if:

• The pet poses a threat to the safety of others
• The pet causes significant damage or hygiene issues
• The resident receives three or more formal nuisance complaints
• Any clause within this policy is breached

If the animal is considered to pose an immediate or life-threatening risk to residents, staff, or visitors, the Landlord or Accommodation Manager reserves the right to require the immediate removal of the animal from the property without notice. The resident must arrange for the animal to be removed immediately upon instruction. Failure to comply may result in the Landlord arranging removal of the animal through the nominated emergency contact or relevant authorities.

This clause does not apply to registered service animals required for disability assistance, unless the animal poses a genuine safety risk or causes significant property damage.

YourTRIBE is the trading name of Tribe Student Housing Limited, a company registered in England and Wales.

Registered Company Name: Tribe Student Housing Limited
Company Number: 12538800
Registered Address: 1st Floor Cordy House, 87-95 Curtain Road, London, United Kingdom, EC2A 3BS

References to “YourTRIBE”, “we”, “our”, or “us” within these Terms refer to Tribe Student Housing Limited trading as YourTRIBE.

2. This Website

Tribe Student Housing Limited owns and operates the website located at:

www.yourtribe.com (the “Website”).

By accessing and using the Website you agree to be bound by these terms and conditions (the “Terms”) which govern your access to and use of the Website.

3. Ownership and Use of Content

3.1 Website Content

All text, data, charts, tables, software, video, music, sound, graphics, photographs, illustrations, artwork, names, logos, trade marks, service marks and other material on the Website (the “Content”) and all rights in it belong to Tribe Student Housing Limited or its licensors.

You may retrieve and display Content from the Website on a computer screen, print individual pages on paper (but not photocopy them), and store such pages in electronic form for your personal use only.

Content may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any other way without prior written permission.

3.2 Restrictions on Use

You agree not to:

• Adapt, alter or create derivative works from any Content on the Website

• Use the Content for any commercial purpose

• Reproduce the Content for public distribution without written permission.

4. Unlawful Use

You agree to use the Website only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of the Website by, any third party.

This includes, but is not limited to:

• Defamatory conduct

• Harassment or causing distress to other users

• Transmission of obscene, offensive or unlawful content

• Disrupting the normal operation of the Website.

5. Intellectual Property Rights

5.1 Ownership

All copyright, trade marks, database rights and other intellectual property rights that may exist in this Website and its Content shall remain the property of Tribe Student Housing Limited or its licensors.

5.2 Trade Marks

The trade marks, service marks and logos used and displayed on this Website (the “Trade Marks”) are registered or unregistered trade marks of Tribe Student Housing Limited.

Nothing on this Website should be interpreted as granting any licence or right to use any Trade Mark without prior written permission.

The YourTRIBE name, branding and associated materials may not be used in advertising or publicity without prior written consent.

6. Liability

6.1 Website Availability

The Website and its Content are provided “as is” and “as available”. Tribe Student Housing Limited does not guarantee the accuracy, completeness, performance or fitness for a particular purpose of the Website or any Content.

All implied warranties, including but not limited to satisfactory quality, fitness for purpose, compatibility, security, and accuracy, are excluded to the fullest extent permitted by law.

6.2 Limitation of Liability

Tribe Student Housing Limited shall not be liable for any loss including, without limitation: indirect or consequential loss, loss of profits, loss of data, or loss of business opportunity, arising from use of the Website.

6.3 Information Disclaimer

While we aim to ensure the Content on the Website is accurate at the time of publication, the information is provided for general guidance only and should not be relied upon as professional advice. We accept no responsibility for errors, omissions, outdated information, or content on external websites linked from this Website.

6.4 Technical Issues

We do not warrant that the Website will be uninterrupted, the Website will be error-free, defects will be corrected, or the Website or servers are free from viruses or bugs.

7. Privacy

YourTRIBE respects your privacy and is committed to protecting your personal data. Details on how we collect, use, store and protect personal data are set out in the YourTRIBE Privacy Policy, which is available on this Website.

All personal data is processed in accordance with UK GDPR, the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations 2003.

8. Changes to the Terms

We reserve the right to update or amend these Terms at any time. Any updates will be published on the Website. Continued use of the Website following any changes constitutes acceptance of the updated Terms.

9. Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Severability

If any part of these Terms is found to be illegal, invalid or unenforceable, that part shall be treated as severed and the remaining provisions shall continue in full force and effect.

11. Conflict

If there is any conflict between these Terms and any other written agreement between you and Tribe Student Housing Limited, the terms of that agreement shall prevail.

12. Events Beyond Our Control

Tribe Student Housing Limited shall not be liable for any breach of these Terms caused by circumstances beyond our reasonable control.

13. Links to Third Party Websites

The Website may contain links to third-party websites.
YourTRIBE is not responsible for the availability, content, or security of those websites.

14. File Downloads

Any files available for download from the Website are provided subject to these Terms.

Users download files at their own risk.

15. Contact

If you wish to contact us regarding the Website or these Terms, please contact:

YourTRIBE
Tribe Student Housing Limited

Registered Address:
1st Floor Cordy House, 87-95 Curtain Road, London, United Kingdom, EC2A 3BS

Email:
hello@yourtribe.com

Your booking will be confirmed upon signing this Tenancy Agreement. We voluntarily offer a “Cooling-Off Period” of 72 hours commencing from the date and time you sign the Tenancy Agreement.

If you book on or after 1st August for the academic year due to commence in the following month of September, the Cooling-Off Period will reduce to 24 hours from the date and time you sign the Tenancy Agreement.

During the Cooling-Off Period if you decide to cancel your accommodation booking you must do by sending an email directly to the Property Team and we will fully refund the Advance Rent Payment and release you from the Tenancy Agreement.

At the point you receive your Room key and check in to your accommodation, the Cooling-Off Period will immediately and automatically end.

Once the Cooling-Off Period has ended:

1. You will be bound by the terms of the Tenancy Agreement.
2. The Advance Rent Payment is not a holding deposit under the Tenant Fees Act 2019. It will be offset against your rent instalment(s) as set out in the payment schedule of your Tenancy Agreement.
3. You will remain liable for the Rent due under the Tenancy Agreement for the whole of the Tenancy Period.

You may be able to cancel your tenancy outside of the cooling off period/s if the following applies: you are unable to obtain a visa, or you have failed to achieve the grades to start your University course for this academic year.

If either of the above situations apply to you, please write to us via email to hello@yourtribe.com explaining the reason you need to cancel. We will require official written evidence from your place of Education, UCAS or Visa/Embassy within seven (seven) calendar days of you being notified or the decision being published or reached.

If sufficient evidence is provided to our satisfaction, you will be eligible for release from the Tenancy Agreement. If your application to be released from your contract has been approved, but your contract has already commenced, then you will be liable for all rent owed up until the date you fully vacate the property and following our approval of your cancellation.

If you wish to cancel outside of the above reasons you will be required to find a replacement resident to take over your tenancy, which will be subject to a fee not exceeding £50, in line with the Tenant Fees Act 2019. The replacement resident must be able to legally reside in the UK and match the preferences of the accommodation and/or flat.

It is your responsibility to find a replacement tenant. If a suitable replacement tenant is found they must sign the contract for the remaining length of your Tenancy Agreement and they will also be liable for the same payment schedule as the contract you have signed.

The new tenant will also be liable for an upfront rent payment before they collect the keys, and the amount of this payment is dependent on the date the new tenant is proposing to move in (e.g. a new tenant who moves in just after an instalment date will be liable for that instalment amount). The amount owed will be calculated and informed to the prospective tenant before their tenancy starts.

If a replacement resident is successfully found, you will be released from your Tenancy Agreement from the date the new tenant moves into the property.

We assess all requests to cancel on a case-by-case basis and until a decision has been made you will remain liable for all accommodation fees.

If you wish to leave the accommodation due to illness or any other extenuating circumstances, this is assessed on a case-by-case basis. The request to cancel must be made via email and you must provide the relevant and satisfactory documentation to support your case. If sufficient evidence is provided to our satisfaction we will confirm in writing that the request to cancel has been successful.

If you have not taken occupation of the Room within 14 days of your Check In Date (as stated in the Booking Details) without providing a written explanation which is satisfactory to us, we will treat such failure as an unconditional offer to surrender this Tenancy Agreement.

At such point we may remarket the Room and upon successful completion of a tenancy agreement with another individual we will be deemed to have accepted such offer to surrender on the contracted start date of a tenancy agreement with another individual, which will be the “Surrender Date”.

You will remain liable to pay any Rent, costs or expenses as due under this Tenancy Agreement until the Surrender Date and we reserve the right to pursue any sums outstanding in respect of the same.